Please make sure your browser is up to date. One of the most common reasons people experience issues streaming videos is because of an outdated browser.
If your browser is up to date and you still can not view the videos, you may need to clear your browser cache.
- How to clear cache on Chrome
- How to clear cache in Firefox
- How to clear cache in Internet Explorer
- How to clear cache in Safari
If none of this helps, submit a ticket and I will help you out.